//Help
FAQ
The questions sellers ask most, answered briefly.
Questions and answers
Is there a fee per order?
No. You only pay the monthly plan (or use Free), and customers pay straight into the store’s account.
Whose account does the money go to?
The account linked to the store’s PromptPay. KHAITA never holds the store’s money.
Do customers need an account?
No. They enter a name, phone number and address and pay. They follow the order from the order link.
What if a customer sends the wrong slip?
Reject the slip with a reason. The customer is told and can attach a new one.
Do I need a registered company?
No. A phone number or national ID linked to PromptPay is enough to open a store.
Can I downgrade or stop paying?
Yes. A downgrade takes effect at the end of the paid period. If you do not renew, the store moves to Free after 7 days of grace.
Can I use my own domain?
Yes, on Business / Pro. Point a CNAME to stores.khaita.app and SSL is set up automatically.